Last updated: 29-10-225
At Michelle Pilates, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book a class, or contact us.
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### 1. Information We Collect
We may collect the following types of personal information:
* Contact details such as your name, email address, and phone number.
* Booking information when you schedule a class, purchase a package, or register for a retreat.
* Health and fitness information that you choose to share with us to ensure safe participation in classes.
* Payment information processed securely through our third-party payment providers.
* Website usage data such as cookies, IP address, and browsing activity to improve your experience.
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### 2. How We Use Your Information
We use your personal data to:
* Manage class bookings, payments, and communication.
* Provide you with updates, reminders, and relevant information about our services.
* Ensure your safety and tailor sessions to your needs.
* Respond to inquiries and customer service requests.
* Improve our website, services, and user experience.
* Comply with legal obligations.
We never sell or share your personal information for marketing purposes.
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### 3. How We Store and Protect Your Information
Your information is stored securely and only accessible to authorized personnel.
We use appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your personal data.
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### 4. Sharing Your Information
We may share your data only when necessary with:
* Service providers (such as booking or payment platforms) that help us deliver our services.
* Legal authorities, if required by law.
All third parties are required to respect the security of your data and process it in accordance with the law.
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### 5. Your Rights
Under the UK GDPR, you have the right to:
* Access the personal data we hold about you.
* Request correction or deletion of your information.
* Withdraw consent to receive marketing communications.
* Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been violated.
To exercise your rights, please contact us at michelleribbens@gmail.com
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### 6. Cookies
Our website may use cookies to enhance your browsing experience.
You can choose to disable cookies in your browser settings, though this may affect site functionality.
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### 7. Links to Other Websites
Our website may include links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
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### 8. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the date of the last update clearly indicated.
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### 9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Michelle Pilates
📍 Riverview Park, Gravesend, United Kingdom
📧 michelleribbens@gmail.com
📞 07488 257042
